You can book your appointment by paying £10 deposit for the hairstyle of your choice then booking the appointment slot after purchase. Click here to book now.
Please communicate your expectations and desires clearly well ahead of your appointment, arrive on time and prepared. If you would like me to wash and detangle your hair please choose this service when booking your appointment or let me know ahead of time (This allows me to allocate appropriate time to do your hair properly without rushing and also forecast accurate price for the full service). Otherwise, arrive with your hair clean, detangled, and free of any products. This helps us provide the best service possible. If you need to let me know anything before your appointment, you can contact me via email at info@creativealia.com or text me on WhatsApp.
What is your cancellation policy?
We require at least 48 hours notice for cancellations or rescheduling. Late cancellations or no-shows may get you struck off our customer’s register. You can contact me via email at info@creativealia.com or text me on WhatsApp to cancel or reschedule your appointment ahead of time so the slot can be available for someone else. You can also do this on the confirmation email you received when you booked your appointment.
What forms of payment do you accept?
We accept card payments, Paypal and many more, including buy now pay later (Clear Pay/Klarna) for our deposits. For the remainder balance we accept both card payments (same as for deposits) and also cash, via PayPal, or through bank transfer. Payments for the remainder of the balance of your chosen hairstyle should be made at the end of your service.
How long will my appointment take?
The duration of your appointment depends on the style you choose. Typically, appointments can last anywhere from 2 to 6 hours.
Can I bring my own hair products?
Yes, you are welcome to bring your own hair products! You will not be charged for any products we use but we welcome suggestions if you have preferences. Please inform me beforehand if you have any specific requirements or allergies.
Do you offer consultations?
Yes, we offer consultations to discuss your desired style and any questions you may have. Please contact us to schedule a consultation. You can contact me via email at info@creativealia.com or text me on WhatsApp.
How do I care for my braids after the appointment?
We recommend regular washing and conditioning, avoiding excessive tension on the scalp, and protecting your braids while sleeping. Your will get specific aftercare instructions based on your chosen style at the end of your appointment. Please contact me via email at info@creativealia.com or text me on WhatsApp for any further questions you may have.
Support & Community
How can I get personalized hair care advice?
You can reach out to us through our contact page or join our community on social media platforms to ask questions and share experiences. Search for @creativealia. We’re always there to help!
How do I connect with others in the Creative Alia community?
Follow us on social media, join our mailing list, and participate in our online events and discussions to connect with others who share your hair care journey.
Common Concerns
My scalp is dry and itchy. What should I do?
Ensure you’re using a moisturizing shampoo and conditioner. Regularly oil your scalp with natural oils like jojoba, coconut, or tea tree oil. Avoid products with harsh chemicals that can dry out your scalp.
How can I grow my edges back?
Be gentle with your edges, avoid tight hairstyles, and use edge-friendly products. Massage your scalp with oils that promote growth, such as castor oil, to stimulate blood flow and encourage growth.
What should I do about excessive shedding?
Excessive hair shedding can be caused by stress, hormonal changes, nutrient deficiencies, or damage from tight styles and heat. Start by nourishing your hair from the inside with protein, iron, vitamin D, and omega-3s, while using gentle, sulfate-free shampoos and deep conditioning weekly. Avoid tight hairstyles, reduce heat, and massage your scalp daily with growth-supporting oils like rosemary or herb-infused blends to boost circulation. If shedding continues for more than 3–4 months, comes out in clumps, or is accompanied by bald spots or other health changes, see a healthcare professional to check for underlying issues
Hair Care Basics
How often should I wash my natural hair?
It depends on your hair type and lifestyle, but generally, washing your hair once a week or every two weeks is a good starting point. Over-washing can strip your hair of its natural oils.
What are the best products for moisturizing natural hair?
The best way to keep natural hair moisturized is to layer hydration and protection effectively. Start with a water-based moisturizer to replenish moisture, follow with a rich cream to soften and nourish, then seal with a natural oil or butter to lock it all in. Incorporating weekly deep conditioning treatments helps restore and maintain softness, while light misting between wash days keeps strands refreshed. Consistent care prevents dryness, breakage, and tangles, keeping your curls healthy and defined. Moisturise ✔️ Seal ✔️ Protect ✔️ Repeat ✔️
How can I reduce hair breakage?
To reduce breakage, ensure your hair is well-moisturized, avoid excessive heat styling, and use protective styles. Also, detangle your hair gently using a wide-tooth comb or your fingers.
Styling & Maintenance
What are protective styles, and why are they important?
Protective styles, such as braids, twists, and buns, help protect your hair from damage and reduce the need for daily manipulation. They are important for maintaining hair health and promoting growth.
How can I maintain my protective styles?
Keep your scalp clean and moisturized and wrap your hair at night with a satin or silk scarf/bonnet to reduce friction and maintain the style.
How do I deal with shrinkage?
Shrinkage is a natural part of having curly or kinky hair. Embrace it! However, if you want to reduce shrinkage, try stretching techniques like banding, twisting, or braiding your hair.
Hope we have answered all your questions. If you still have any questions do contact us here.