Our website address is: https://creativealia.com/.
Creative-Alia, mentioned here as “We”, “The Company”, acknowledges your trust and is committed to protecting the information you provide us. To prevent unauthorised access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online. Creative-Alia will not sell, rent or trade e-mail addresses or disclose any personal information belonging to our valued customers, we respect your privacy and appreciate your business.
Merchandise is only eligible for return or credit if defective or damaged upon delivery. We do not refund monies or make exchanges if a fragrance is not to your liking or if you feel the fragrance is not strong enough. If you are unsure of a particular scent, please order a sample size first before purchasing a larger quantity. Sample sizes will soon be available. If you have a damaged product, please contact us immediately via the website.
Please be sure your order is complete and as you want it, we can not make changes or add to orders once they have been processed and finalized. There can be no exceptions to this rule, thank you for understanding!
Creative-Alia provides shipping through Royal Mail if you would like to find out which shipping options are available and the cost prior to placing your order, please visit our Shipping and delivery page here.
Shipping is free for all products purchased in UK mainland, and take approximately 3-5 business days.
All international orders are shipped via Royal Mail/Parcel Force and shipping varies according to weight. Delivery times can take up to 2 weeks depending on your location. Usually Europe is 1 week (7 business days) and Worldwide 2 weeks (14 business days).
Digital downloads will be available once purchase has been confirmed and you will be able to download them for an unlimited time if you create an account.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We will not disclose any personal information inserted on any forms belonging to our valued customers, we respect your privacy and appreciate your business.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
