At Creative Alia, we are committed to providing you with the highest quality products and ensuring your complete satisfaction. We understand that sometimes returns or exchanges are necessary, and we’re here to help make that process as smooth and easy as possible. Please read our policies below to understand how returns and refunds are handled.
For hygiene reasons, we do not offer refunds or returns (exchanges) on personal care products, hair creams, and oils. We ensure that every item is carefully inspected before it reaches you, maintaining the highest standards of quality and safety. Your trust and well-being are our top priorities.
We want you to be completely satisfied with your clothing purchase. If you need to exchange an item, please refer to the instructions provided in your packing slip. Our trusted distributors handle all clothing exchanges to ensure a seamless experience for you.
Unfortunately all downloadable products are ineligible for refund and returns.
We understand that circumstances can change. If you need to cancel an order, you can request a refund as long as the order has not been dispatched. Once your order is on its way, we are unable to process refunds. If you create an account in our website you will be able to cancel orders yourself. Otherwise you can also cancel an order by contacting our customer service team immediately at info@creativealia.com with your order details.
To ensure your chosen braiding hairstyle or hairdressing service, a £10 deposit is required, refundable if you contact us to cancel up to 48 hours before your appointment, as this helps cover hair and supplies; rest assured, your money is safe with us, and we’ll collect your details to keep in touch—plus, enjoy a 10% discount if I arrive late or need to reschedule.
At Creative Alia, we value your business and strive to provide products that meet your expectations. Your feedback is invaluable to us, and we are constantly working to improve our products and services. If you have any questions or concerns, please don’t hesitate to contact us at info@creativealia.com. We are here to ensure you have a positive shopping experience.
Thank you for choosing Creative Alia.
